Privacy Policy

This Privacy Policy is designed to help you understand how ElsaAI (referred to as "ElsaAI," "we," "us," and "our") collects, uses, and shares your personal information and to help you understand and exercise your privacy rights.

Scope

This Privacy Policy applies to personal information processed by us, including on our website located at https://www.heyelsa.ai/ (the "Site") and through our services as a crypto AI assistant. ElsaAI collects and uses data such as transaction history, social media posts, market trends, and other relevant information to power our data engine.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. If there are any material changes, we will notify you as required by law. Your continued use of the Site after the new Privacy Policy takes effect indicates your acceptance of the updated terms.

Personal Information We Collect

The categories of personal information we collect depend on how you interact with us and our Site, and may include:

  • Information You Provide Directly: This includes information you provide when creating an account, such as your name, email address, and password; wallet and transaction information; and communications with us, including customer support requests and job applications.
  • Information Collected Automatically: We may collect information automatically, such as IP addresses, browser types, operating systems, referring URLs, and details about your usage of our Site. This includes data from blockchain transactions.
  • Information from Other Sources: We may receive information from third-party services and organizations, such as social media platforms and market analysis tools, that you use to interact with our Site.

How We Use Your Information

We use your information to:

  • Provide and Manage Our Site and Services: This includes creating and managing your account, facilitating transactions, and providing customer support.
  • Improve and Personalize Services: We analyze how you use our Site to improve our services and provide personalized content and recommendations using large language models (LLMs).
  • Communicate with You: We send you updates, newsletters, marketing materials, and respond to your inquiries.
  • Ensure Security and Compliance: We use your information to enhance the security of our Site and ensure compliance with legal obligations.

How We Share Your Information

We may share your information with:

  • Service Providers: Third parties that provide services such as website hosting, data analysis, and customer support.
  • Business Partners: Partners with whom we jointly offer products or services.
  • Advertising Partners: Third-party advertisers who may collect information about your activity on our Site to provide targeted advertising.
  • Legal and Regulatory Authorities: Entities as required by law, such as in response to legal processes or to protect our rights.

Your Privacy Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information through your account settings.
  • Deletion: You can request the deletion of your personal information.
  • Opt-Out: You can opt-out of receiving marketing communications from us.
  • Cookies and Tracking Technologies: You can control cookies through your browser settings and other tools.

Account Deletion

If you have created an account with ElsaAI, you can request account deletion by completing the form available at the following link:Account Deletion Request Form

When you submit an account deletion request:

  • We will process your request within 30 business days.
  • All personal data associated with your account will be permanently deleted from our systems.
  • You will receive a confirmation email once the deletion is complete.

Please note that account deletion is irreversible. Any associated data, including past interactions and preferences, will be permanently removed and cannot be recovered.

Data Security

We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, enforce our agreements, and comply with legal obligations.

Third-Party Links

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

[email protected]